Terms and conditions
General
Bergsåkers Hästsport were established over 20years ago, then under the name Bergsåkers Travsport. The change of name took place a few years ago when the product range has grown to include more than just horse racing articles. 2012 we decided to also launch an online store with selected products from our physical store located at the racetrack in Bergsåker-Sundsvall. This is to facilitate for you, the customer, and provide an alternative with better opening hours and access to more detailed information.
Information about the order
After you complete your order an order confirmation will be sent to your email address. In the acknowledgment you will find all information about products, prices, billing and shipping address. If something is wrong with your order, you should immediately contact us via e-mail;info@bergsakershastsport.se or call +46 (060-563887) You must be 18 years of age or have parental consent when ordering.
Information on delivery
All products are usually in stock and we aim for that all orders before 12:00 will be sent the same day. If you order a product not in stock you will soon receive a reply on how we should continue with your order. If you order as a company the package will be sent as a business package and will usually arrived at 16:00 the day after ordering. If you order as a private person the package will be sent by parcel and will arrive within 1-3 business days.
NOTE! Orders placed on evenings / weekends will be sent at the first weekday / workday following the holiday/weekend. If delays in delivery would occur (without you beeing notified of an longer delivery time at purchase) please contact us directly via e-mail: info@bergsakershastsport.se If any delay in delivery occurs, you always have the right to cancel your order. The risk of purchased goods passes to the buyer when delivery is made.
Information about prices
Prices in the store listed in SEK (Swedish kronor) and all prices include 25% VAT. We reserve the right to change prices due to price changes from suppliers, misprint in the price list and errors in prices due to inaccurate information and we also reserve the right to adjust prices.
Information on freight
All products are sent either by mail or DHL depending on weight, size, etc. All products are usually in stock and we aim for that all orders before 12:00 will be sent the same day. If you order a product not in stock you will soon receive a reply on how we should continue with your order. If you order as a company the package will be sent as a business package and will usually arrived at 16:00 the day after ordering. If you order as a private person the package will be sent by parcel and will arrive within 1-3 business days.
If delays in delivery would occur (without you beeing notified of an longer delivery time at purchase) please contact us directly via e-mail: info@bergsakershastsport.se
Transport damage is notified to the post office where you collected the goods. If you notice the damage when you get home, take the whole package (goods and embalage) to the carrier for a claim.
All orders over 750 SEK is free shipping, orders less then 750 SEK is charged with one unit cargo of 69 kr. For the moment we don't ship outside sweden via this webpage but give us a call and we will come to an arrangement.
Information about payment methods
You pay your products directly when you order with your Visa/MasterCard or via invoice.
Online Payment Visa / MasterCardThe amount charged to your credit card when the order is placed. We use Samport that are PCI DSS certfied. Samport is using 3D Secure which is a global security standard developed by Visa and MasterCard. The transfer of money takes place using SSL encryption, provided by the supplier Samport. This means that no unauthorized person can see your card details. Only cards issued by Swedish banks are allowed at this moment.
Information on the Personal Data Act (PUL)
All data you enter are used only by Bergsåkers Hästsport to fulfill our commitments to you as a customer, these will not be disclosed to third parties. We do not save your customer data for purposes other than completion of your order. We comply with the Data Protection Act since it came into force in 1998. You can always request correction, extraction, and that we delete your information from our records.
Information about Returns, Complaints, Withdrawal of purchase
Return Policy:
The product must be in salable condition with undamaged packaging. That right does not apply to specially ordered or custom made orders. You have a general statutory of 14 days from the time you receive the item you ordered. You can not use the right of withdrawal under the Swedish law on goods whose seal has been broken, tapes and sound recordings where seals have been broken, goods which lose their value (i.e food) at delivery. At a withdrawal of purchase you have to pay for the return shipping. When using the withdrawal clause the entire amount will be repaid.
Complaints:
Tell us why you do not accept the item and say why you think it is faulty either via e-mail to info@bergsakershastsport.se or telephone +46 (060-563887). Once you have notified us and we have come to an agreement we will send you an prepaid return shipping label with instructions how to proceed. Always notify any complaint as soon as possible. You have by law, complaints right on your item within three years from purchase provided that the failure may be relied upon the seller as faulty from manufactuing, within 6 months of purchase. We accept the Board for Consumer Complaints issue/turn-out in any disputes (ARN).
Returns:
Returns must be made within 14 days from the date of delivery provided that the product is returned in undamaged and unused condition in original packaging. We follow the distance and doorstep selling law. The item must be returned with original packaging and in essentially unaltered condition. You are responsible for return shipping when invoking the right of return.
Changing Conditions:
When replacing the product, ie when changing sieze, the following applies: You pay for return shipping back to us. In exchange, we are to send out the new product to you. NOTE! Always remember to inform us by telephone +46 (060-563887) or via e-mail: info@bergsakershastsport.se before you want to replace your goods!
Not picked up packets:
If you not pick up the goods you have ordered you will be charged our cost for sending your package back and forth + an inventory cost. The cost is currently SEK 395. A package not picked up does not count as a cancellation of an order. Accoridnig to Swedish law you always have to tell us if you want to use the right of withdrawal, reclamation, replacement or return of your order.
In dispute:
In cases of dispute, we follow the Swedish Consumer Complaints Board's recommendations.
Information on Productinformation:
We can not be held responsible for any misprints on this website or if we sell out on a product. We do not guarantee that the images reflect the products exact look when product packaging change over time. However, we try to best expose them as accurate as possible. We are happy to answer your questions regarding colors / sizes if you are feeling unsure.
Information about Force Majeure:
We accept no responsibility for delays / failure due to circumstances beyond its current, such as labor disputes, fire, war, orders, reduced or non-delivery from the supplier. Furthermore, is not our responsible for any changes in products / product features that have been changed by the respective suppliers and other factors beyond our control. Bergsakers Hästsport undertakes never to direct or indirect loss / potential loss for a customer.
Information about Cookies:
Legislation requires that visitors to a site in the integrity of purpose to obtain information about the use of cookies. The information in the cookie can be used to track a user's surfing. Cookies are small files that the website asks to store on your computer to allow access to different functions. You can set your web browser to automatically refuse cookies. For more information contact the Post and Telecom Agency's website. To keep track of, among others login and webcart we use cookies (session cookies) that are stored on your computer.
General
Bergsåkers Hästsport were established over 20years ago, then under the name Bergsåkers Travsport. The change of name took place a few years ago when the product range has grown to include more than just horse racing articles. 2012 we decided to also launch an online store with selected products from our physical store located at the racetrack in Bergsåker-Sundsvall. This is to facilitate for you, the customer, and provide an alternative with better opening hours and access to more detailed information.
Bergsåkers Hästsport Ordinarie öppettider : Mon-Wed 9-17
Thur-Fri 9-16
Travbanevägen 3 (Saturdays: 09-12)
85751 Bergsåker Sundays: Closed
Sweden
Telephone (retail hours): +46(70-5638874)
E-mail: info@bergsakershastsport.se
Website: http://www.bergsakershastsport.se
Information about the order
After you complete your order an order confirmation will be sent to your email address. In the acknowledgment you will find all information about products, prices, billing and shipping address. If something is wrong with your order, you should immediately contact us via e-mail;info@bergsakershastsport.se or call +46 (060-563887) You must be 18 years of age or have parental consent when ordering.
Information on delivery
All products are usually in stock and we aim for that all orders before 12:00 will be sent the same day. If you order a product not in stock you will soon receive a reply on how we should continue with your order. If you order as a company the package will be sent as a business package and will usually arrived at 16:00 the day after ordering. If you order as a private person the package will be sent by parcel and will arrive within 1-3 business days.
NOTE! Orders placed on evenings / weekends will be sent at the first weekday / workday following the holiday/weekend. If delays in delivery would occur (without you beeing notified of an longer delivery time at purchase) please contact us directly via e-mail: info@bergsakershastsport.se If any delay in delivery occurs, you always have the right to cancel your order. The risk of purchased goods passes to the buyer when delivery is made.
Information about prices
Prices in the store listed in SEK (Swedish kronor) and all prices include 25% VAT. We reserve the right to change prices due to price changes from suppliers, misprint in the price list and errors in prices due to inaccurate information and we also reserve the right to adjust prices.
Information on freight
All products are sent either by mail or DHL depending on weight, size, etc. All products are usually in stock and we aim for that all orders before 12:00 will be sent the same day. If you order a product not in stock you will soon receive a reply on how we should continue with your order. If you order as a company the package will be sent as a business package and will usually arrived at 16:00 the day after ordering. If you order as a private person the package will be sent by parcel and will arrive within 1-3 business days.
If delays in delivery would occur (without you beeing notified of an longer delivery time at purchase) please contact us directly via e-mail: info@bergsakershastsport.se
Transport damage is notified to the post office where you collected the goods. If you notice the damage when you get home, take the whole package (goods and embalage) to the carrier for a claim.
All orders over 750 SEK is free shipping, orders less then 750 SEK is charged with one unit cargo of 69 kr. For the moment we don't ship outside sweden via this webpage but give us a call and we will come to an arrangement.
Information about payment methods
You pay your products directly when you order with your Visa/MasterCard or via invoice.
Online Payment Visa / MasterCardThe amount charged to your credit card when the order is placed. We use Samport that are PCI DSS certfied. Samport is using 3D Secure which is a global security standard developed by Visa and MasterCard. The transfer of money takes place using SSL encryption, provided by the supplier Samport. This means that no unauthorized person can see your card details. Only cards issued by Swedish banks are allowed at this moment.
Information on the Personal Data Act (PUL)
All data you enter are used only by Bergsåkers Hästsport to fulfill our commitments to you as a customer, these will not be disclosed to third parties. We do not save your customer data for purposes other than completion of your order. We comply with the Data Protection Act since it came into force in 1998. You can always request correction, extraction, and that we delete your information from our records.
Information about Returns, Complaints, Withdrawal of purchase
Return Policy:
The product must be in salable condition with undamaged packaging. That right does not apply to specially ordered or custom made orders. You have a general statutory of 14 days from the time you receive the item you ordered. You can not use the right of withdrawal under the Swedish law on goods whose seal has been broken, tapes and sound recordings where seals have been broken, goods which lose their value (i.e food) at delivery. At a withdrawal of purchase you have to pay for the return shipping. When using the withdrawal clause the entire amount will be repaid.
Complaints:
Tell us why you do not accept the item and say why you think it is faulty either via e-mail to info@bergsakershastsport.se or telephone +46 (060-563887). Once you have notified us and we have come to an agreement we will send you an prepaid return shipping label with instructions how to proceed. Always notify any complaint as soon as possible. You have by law, complaints right on your item within three years from purchase provided that the failure may be relied upon the seller as faulty from manufactuing, within 6 months of purchase. We accept the Board for Consumer Complaints issue/turn-out in any disputes (ARN).
Returns:
Returns must be made within 14 days from the date of delivery provided that the product is returned in undamaged and unused condition in original packaging. We follow the distance and doorstep selling law. The item must be returned with original packaging and in essentially unaltered condition. You are responsible for return shipping when invoking the right of return.
Changing Conditions:
When replacing the product, ie when changing sieze, the following applies: You pay for return shipping back to us. In exchange, we are to send out the new product to you. NOTE! Always remember to inform us by telephone +46 (060-563887) or via e-mail: info@bergsakershastsport.se before you want to replace your goods!
Not picked up packets:
If you not pick up the goods you have ordered you will be charged our cost for sending your package back and forth + an inventory cost. The cost is currently SEK 395. A package not picked up does not count as a cancellation of an order. Accoridnig to Swedish law you always have to tell us if you want to use the right of withdrawal, reclamation, replacement or return of your order.
In dispute:
In cases of dispute, we follow the Swedish Consumer Complaints Board's recommendations.
Information on Productinformation:
We can not be held responsible for any misprints on this website or if we sell out on a product. We do not guarantee that the images reflect the products exact look when product packaging change over time. However, we try to best expose them as accurate as possible. We are happy to answer your questions regarding colors / sizes if you are feeling unsure.
Information about Force Majeure:
We accept no responsibility for delays / failure due to circumstances beyond its current, such as labor disputes, fire, war, orders, reduced or non-delivery from the supplier. Furthermore, is not our responsible for any changes in products / product features that have been changed by the respective suppliers and other factors beyond our control. Bergsakers Hästsport undertakes never to direct or indirect loss / potential loss for a customer.
Information about Cookies:
Legislation requires that visitors to a site in the integrity of purpose to obtain information about the use of cookies. The information in the cookie can be used to track a user's surfing. Cookies are small files that the website asks to store on your computer to allow access to different functions. You can set your web browser to automatically refuse cookies. For more information contact the Post and Telecom Agency's website. To keep track of, among others login and webcart we use cookies (session cookies) that are stored on your computer.